Quality Assurance Service

The aim of the SEC Quality Assurance Service is to ensure that SEC members have the facility, and the support, to meet the increasingly high expectations placed on educational professionals. SEC considers it essential that both members and their clients have access to a Quality Assurance service that is:

  • mutually beneficial
  • manageable
  • cost effective
  • instrumental in sustaining professional quality 

SEC Quality Assurance processes have a fundamental strength in that they are specifically designed to reflect and uphold a Code of Practice which is pre-eminent in its field, honed from almost 25 years of application. SEC Core Principles specify a commitment to maintaining high standards of personal conduct and integrity and advancing the professional standards of education consultancy.

Established in advance of other professional bodies, they are congruent with, and supportive of, the high standards of practice and on-going professional development expressed by bodies such as ASPECT (Standardsfor Educational Development and Improvement Professionals in England 2014).

By subscribing to the Quality Assurance of his/her service, an Accredited Member is demonstrating a professional commitment to a high quality service to clients and is utilising processes that offer secure,verifiable feedback linked to an agreed professional Code of Practice. SEC Quality Assurance offers quantitative and qualitative verification of the quality of service provided by a consultant against unequivocal clear and transparent professional standards, so participation is mutually beneficial to the consultant and the client.

This is supplemented by benefits unique to accredited membership.

Benefits

 

SEC Quality Assurance processes are designed to demonstrate a commitment on the part of SEC to:

  • support Accredited Members in the maintenance of high standards and on-going professional development;
  • enable such members to receive secure, verifiable qualitative and quantitative feedback on quality of a service provide ; and
  • evaluate the SEC service system in place that provides clients with access to consultants;

To this end, each SEC Accredited Member using the SEC QA service benefits from:

  • use of a system that is directly linked to a professional Code of Practice;
  • receipt of secure, verifiable quantitative and qualitative feedback on the quality of his/her services;
  • the facility to provide new clients with verifiable feedback on professional currency and high quality service, and to use such the feedback in his/her own marketing;
  • access to free, confidential one-to-one professional discussion, to facilitate appropriate advisory support and coaching as part of self directed CPD; plus,
  • in any instance where an Accredited Member’s evaluations indicate an on-going professional development need, SEC will also provide free consultation to facilitate identification of a suitably skilled professional to provide support and guidance.

  

SEC Quality Assurance Service  Evaluation Forms

All evaluations of service give due attention to:

  • Listening attentively to clients at all times, providing balanced advice to the client about the assignment that is purposeful and relevant to achieving its objectives, and serves the needs and interests client;
  • Defining clearly the terms and conditions of the assignment or service, including the scope, nature and period of the service to be provided, the allocation of responsibilities, and the ethical and proper basis for remuneration;
  • Ensuring that, as appropriate, all products, programmes and advice have been discussed with the client in good time before they are finalised;
  • Ensuring that resources are sufficient to carry out the assignment;
  • Being professionally helpful throughout the period of service, demonstrating the necessary professional experience for the assignment undertaken;
  • Maintaining high standards of personal conduct and integrity;
  • Ensuring that where further consultancy is recommended, any personal interest that may exist in such further work is openly declared.

How it works

Each SEC Quality Assurance Service evaluation form offers opportunities to add tailored questions and the option for additional comments:

  1. Tailored questions: Enabling Accredited members to gain focused feedback on specific aspects of the service provided for a selected client, not covered in the standard questions;
  2. Additional Comments: Enabling clients to provide qualitative feedback , providing insights for SEC members on aspects of the service and quotes for personal publicity;

SEC Quality Assurance Service processes are designed to demonstrate a commitment to:

  • The on-going evaluation of the service system that provides clients with access to consultants;
  • Providing Accredited Members with immediate feedback on future use of their own services

To this end, the following three questions are consistent on all core questionnaires:

  • I would use this consultant/trainer again;
  • I would recommend this consultant/trainer to others.

Continuing Professional Development

The strength of SEC Quality Assurance Service is that it not only offers Accredited Members a system by which to evaluate the quality of service provided, but it is also a means by which such members can effectively address a professional development need that arises.

In any instance where a member’s evaluations indicate an on-going professional development need, SEC will support the Accredited Member by identifying a suitably skilled professional colleague to provide support and guidance.

Please note that will SEC reserve the right to withdraw accredited status from any SEC Accredited Member who fails to address sustained professional development needs.

Administration and Feedback to Consultants

Baseline usage of the service:

SEC Accredited Members use SEC Quality Assurance evaluation forms with 3 different contracts/ clients during the course of an academic year.

Best practice usage of the service:           

SEC Accredited Members use SEC Quality Assurance evaluation forms as standard practice for feedback on each contract/ specified service for a client.

All evaluations of service give due attention to:

  • Listening attentively to clients at all times, providing balanced advice to the client about the assignment that is purposeful and relevant to achieving its objectives, and  serves the needs and interests client;
  • Defining clearly the terms and conditions of the assignment or service, including the scope, nature and period of the service to be provided, the allocation of responsibilities, and the ethical and proper basis for remuneration;
  • Ensuring that, as appropriate, all products, programmes and advice have been discussed with the client in good time before they are finalised;
  • Ensuring that resources are sufficient to carry out the assignment;
  • Being professionally helpful  throughout the period of service, demonstrating the necessary professional experience for the assignment undertaken;
  • Maintaining  high standards of personal conduct and integrity;
  • Ensuring that where further consultancy is recommended, any personal interest that may exist in such further work is openly declared.

 

 

 

 

 

 

Personalisation:

Each SEC Quality Assurance evaluation form also offers opportunities to add a tailored question:

  • to target any specific aspects of a service for which the SEC Accredited Member requires specific, focused feedback; or
  • to enable an SEC Accredited Member to target specific professional standards from the SEC Code of practice and/or the professional standards of another professional body (e.g. ASPECT/ Ofsted).

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